STUDY BOOK The power of language and actions, the basis for

COACHING: El poder del lenguaje y las acciones

emotional state that the conversation has led to, or because we realise that we need to investigate further in order to achieve the expected result. It is a strategic decision that can allow us to reorient the conversational project we have started in order to achieve the expected results. 8. Request - Offer: We understand that the conversation has been effective, raising the declaration of termination on the basis of two statements: statement of request, in which we propose an action or actions to the other person, that is, to the receiver, who is the one who accepts or does not accept the proposal. There is no request if the receiver does not declare the acceptance of the proposal, if it is accepted, it is the receiver who executes the proposal, therefore, the impeccability of the commitment corresponds to the receiver (his responsibility). The declaration of offer, proposal of action or actions to the receiver, who accepts or not. If it is accepted, it is the sender who executes the proposal, i.e. us, therefore, the impeccability of the commitment corresponds to us (our responsibility). In both statements, there is a request or offer, if there is a statement of acceptance, and proposals or promises result in actions, which require follow-up and further evaluation. 9. Evaluation: This is the follow-up phase, and it is where we assess the impeccability of the commitment acquired, generating a certain level of satisfaction; in the case of the request, the value judgement corresponds to us (sender); in the case of the offer, the value judgement corresponds to the receiver - client, they value us. Depending on the level of satisfaction, a complaint, a request for a complaint meeting or a rupture of relations is produced, when it is negative, or on the contrary, credibility, trust or congratulations are generated, when it is negative, when it is negative, or on the contrary, credibility, trust or congratulations are generated, when it is negative, when it is negative, when it is negative, when it is negative. Positive. European Open Business School

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