STUDY BOOK The power of language and actions, the basis for

COACHING: El poder del lenguaje y las acciones

All communication is based on what we call Conversational Networks , i.e. public conversations between different people with different visions, opinions, personalities and beliefs, which make these a dynamic of enormous complexity.

This model will facilitate the preparation and reflection of any Conversational Project.

The Conversational Monitoring Model is constructed from 10 sections:

1. Date of the conversation: Specify the place, day, time and duration that the designed conversation will take place. 2. Project: Detailed description of the design of the conversation to be carried out , which can be for the coordination of actions, relationship building, grievance meetings, complaint and conflict resolution, preparation of any type of meeting, substantiation of judgements and any action or event that involves a specific conversation. It is recommended in this section to identify the people who will participate in the conversation and the expected outcomes. 3. Create Context: In this section, we have to write down everything I think about the conversation I am going to have or we are going to have. This is what we call the period of reflection through "private conversation", that is, writing down the evidence (facts), reviewing the events, interpreting everything we have investigated (heard) about the situation and, in short, talking to ourselves and writing down everything we think and interpret. 4. Inquiring: This is the most important section, it is 80% of the result that we can have in the conversation. Inquiring is listening, making requests for information, in short, receiving the maximum information about everything that happens in relation to the conversational project that we have detected and described in the first section of the model.

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European Open Business School