STUDY BOOK The power of language and actions, the basis for

COACHING: El poder del lenguaje y las acciones

As we said, conversations have components, elements that integrate them and that their discernment facilitates analysis and makes action possible According to Rafael Echeverría, a conversation is basically made up of three dimensions: Language, Emotionality and Corporality.

In language, the most relevant emphasis should be placed on listening, and in the speaks.

It should be borne in mind that there are different modalities of speech (more inquiring or more propositional), and basic linguistic acts such as affirmations and declarations. Statements have also been analysed above and have to do with judgements, requests, offers or promises. Being aware of one's own and others' emotionality is also extremely important.

Linked to this is corporeality: what happens to my emotions when I am in a certain body position, and vice versa? Is my corporeality coherent with what I am feeling and what I am saying? How do I manage to work on a structure of coherence?

Knowing these concepts and components of a conversation is indispensable for sustaining strategies, and designing conversations that have positive results for a given purpose. Conversations are design spaces. These spaces are made up of people. What spaces for conversation are there in my institution and organisation? Who are the members, what are the formal spaces, are there informal spaces, do they exist? Once the spaces have been identified, it is necessary to analyse whether these conversations are aligned with the organisation's goals and, more importantly, whether they are helping to build the organisation. It is not a matter of control, it is a matter of professionally managing an aspect in the life of a company or team that is key to its development.

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European Open Business School