MANUAL TEAMWORK, LEADERSHIP AND NEGOTIATION

TEAMWORK, LEADERSHIP AND NEGOTIATION

cannot communicate a promotion or a sanction in the company cafeteria. • Monitor the reception of the message. • Use feedback techniques to check that the message has been understood. These are some of the proposals: - Asking open-ended questions, not yes/no questions, can be a good method. - Listen carefully to the answers. • Correct reception of the message. Key aspects: - Express the message in words that the receiver can understand.

- Use specific examples and comparisons. - Highlight key concepts by repeating them. • Organise the message before transmitting it.

• Ask open-ended questions to ensure that the message is or has been understood, as questions that can be answered with "yes" or "no" do not guarantee that the message has been understood. • Pay close attention to the responses of the receiver of the message.

The information society

We are immersed in the so-called information society. It reaches us from all sides, and it is impossible to assimilate all the information stimuli we receive. There are no geographical limits to communication. An event that happens thousands of kilometres away reaches us punctually with the first news programme we switch on.

In a few seconds we can communicate with that friend we have on the other side of the Atlantic...

Assertiveness

It is necessary to make ourselves heard within our own team and to defend our arguments. To enhance assertiveness in the work environment, these aspects are useful:

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