MANUAL TEAMWORK, LEADERSHIP AND NEGOTIATION

TEAMWORK, LEADERSHIP AND NEGOTIATION

Pepe is a very communicative person...

Another considerable part can be developed, educated. In such a case we should ask ourselves what process we could follow to communicate properly.

Clarify the objective

It is not the same to approach a team member to give them a task as it is to approach the same team member to inquire about their motivation following a change in professional responsibilities. Define the message: Our communication must have a content. It is not enough to have a rough idea of what we want to say, but it is necessary to define it. It is useful to make a mental outline of what we want to say and what we do not want to say. With whom and how we are going to communicate: We must know the characteristics of the receiver of the message in order to adapt the way we are going to say it. It is possible that, depending on the person with whom we are communicating, we may vary the tone, the way of presenting the content or the message itself.

In the office, to say anything to Carlos, I have to carefully measure my every word, especially in moments of tension. He is an ultra-sensitive person.

Where and when: The type of message and the recipient may determine the place and time chosen to communicate it.

At the same time, the environment can support the communication process. Below is a list of tips for improving the environment:

• Make sure you choose the right place and the right time to deliver your message. • An informal setting facilitates an attitude of rapprochement. • There will be issues that are best dealt with in an office. For example, we

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