STUDY BOOK The power of language and actions, the basis for

COACHING: El poder del lenguaje y las acciones

o The ignorance statement "I don't know".

It seems to be a statement without much significance. One might even argue that it is not a statement, but an affirmation, and in some cases it can indeed be considered as such. Declaring "I don't know" is the first link in the learning process. It implies accessing that threshold where I know that I don't know and open myself to learning.

o The declaration of gratitude.

The declaration of "Thank you" is an opportunity to celebrate all that life has provided us and to acknowledge others for what they do for us and what they mean in our lives. The generative power of the action we take in saying "Thank you" is important. When someone fulfils to our full satisfaction what he or she has committed to us and we say "Thank you", we are not only registering that fulfilment, we are also building a relationship with that person. By declaring our gratitude, we not only take a stand towards others and towards life. In doing so, we participate in the generation of our relationships with them and in the building of our life. When we fail to live up to what we have committed to or when our actions harm others, we must take responsibility for them. The way we usually do this is by saying "Sorry". In Spanish, the declarative act of forgiveness is often expressed in the form of a petition. We say "Sorry" or "I apologize". In doing so, we make the declaration of forgiveness made by the person who assumes responsibility for the actions that caused the injury, depend on the injured party. The declarative act of the injured person saying "I forgive you" makes it more meaningful and is a different action. The important thing about keeping these two actions separate is that it allows us to recognise the efficacy of saying "I forgive you" regardless of the response that is elicited from the other. o The declaration of forgiveness

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