STUDY BOOK The power of language and actions, the basis for

COACHING: El poder del lenguaje y las acciones

• Personally: "I feel" (talk about one, don't make judgements about the other).

6. Repair and new commitment: "I ask you to let us know well in advance if you have any problems".

7. Learning and preparing for the future: "I commit to send you the points to be resolved eight days in advance" (strengthening the most vulnerable part of the process).

2.3. Confidence Building.

In discussing the different linguistic acts we argued that one way to differentiate between them was to examine the different social commitments we make in performing each of them. We argued, therefore, that in making a statement we commit ourselves to the truthfulness and relevance of what we say. That in making a declaration, we commit ourselves to make our subsequent behaviour consistent with what we declare, as well as to the validity of what we declare. That in making a judgement, in addition to committing ourselves, as in all declarations, to its consistency and validity , we commit ourselves to ensuring that the judgement is well-founded . When talking about promises, demands and offers, we argued that we commit ourselves to the sincerity of what we promise or will promise, as well as to the fact that we have the competence to execute what we promise. Well, all these conditions, all these commitments involved in speaking, involve judgements that we make in each and every case. In speaking true or false, relevant or irrelevant, valid or invalid, consistent or inconsistent, well-founded or unfounded, sincere or insincere, competent or incompetent, we are making judgements about the speaker or what the speaker says. We are using language to judge speaking. We don't seem to have a way to break the chains.

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European Open Business School