MANUAL TEAMWORK, LEADERSHIP AND NEGOTIATION

TEAMWORK, LEADERSHIP AND NEGOTIATION

9.9.5. Non-verbal listening responses

Active listening is often communicated as much by postures and non-verbal movements as by what is said. Responses such as the following communicate interest and understanding.

Look into the eyes of the speaker. Nod and make receptive murmurs. Lean towards the speaker and be alert.

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