MANUAL TEAMWORK, LEADERSHIP AND NEGOTIATION

TEAMWORK, LEADERSHIP AND NEGOTIATION

The aim is to communicate that, whatever the quality of the speaker's ideas, events, attitudes and values, the listener does not evaluate the speaker on the basis of his or her ideas or feelings. The listener accepts the speaker as he or she is, without making moral judgements of right and wrong, without labelling him or her as logical or illogical. When we listen, two types of relational mechanisms are activated: • Agree with the other or not, i.e. do I think the same as the other, in essence: do I think their understanding of the problem is correct? Would I do or think the same? • Putting myself in the other person's shoes: do I understand what the other person's position is, am I able to think what I would do in their place, how they feel, what they want?

If we cross the two variables we observe four ways of dealing with a listening process:

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