MANUAL TEAMWORK, LEADERSHIP AND NEGOTIATION
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Table of contents
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EXECUTIVE SUMMARY
4
1. INTRODUCTION. TEAM AND LEADERSHP
5
2.3. Advantages of teamwork
8
2.4. Dimensions of an equipment
8
3. TEAM BUILDING
11
3.1. Previous steps
11
3.2. Basic conditions for teamwork
13
3.3. How to facilitate team cohesion
16
3.4. The team as a dynamic entity
19
3.5. Factors hindering teamwork
24
4. LEADING AND COORDINATING TEAMS
28
4.1. Leadership styles
29
4.2. Competencies that must be present in a leader
34
5. ROLES AND FUNCTIONS IN THE TEAM
47
5.1. Analysis of roles in a team
47
5.2. Role conflicts
55
5.3. Perception and social attribution
57
6. MOTIVATION
61
6.1. Satisfaction and motivation
61
6.2. Extrinsic and intrinsic factors of motivation
64
6.3. Identification of needs
67
6.4. Motivational skills
69
6.5. How to increase motivation
72
6.6. Self-motivation
73
7. MEETINGS MANAGEMENT
77
7.1. Key elements of meeting management
77
7.2. How to prepare meeting
80
7.3. Effective conduct of meetings
82
7.4. Attitudes in a meeting
83
7.5. Conflict resolution
84
8. PROJECT MANAGEMENT
88
8.1. What is a project
88
8.2. The components of a project
89
8.3. How to set targets?
97
8.4. Establishing an action plan
99
8.5. Project monitoring and control
101
9. NEGOTIATION AS A PROCESS. TECHNIQUES
104
9.1. Negotiation as a process
104
9.2. The power of negotiations
105
9.3. Negotiating needs and positions
107
9.4. Fundamentals of negotiation processes
109
9.5. How to achieve benefits for all parties?
112
9.6. The behaviour of good negotiators
115
9.7. How the capable negotiator plans
117
9.8. Face-to-face behaviour
118
9.9. Active listering
123
10. PLANNING THE NEGOTIATION
130
10.1. The definition of limits
130
10.2. Where to negotiate and how to start
134
10.3. Negotiation strategies and tactics
136
10.4. The role of time
140
10.5. Some questions and data needed before Negotiating
142
10.6. Phases of negotiation
144
10.7. A method of planning in negotiation
149
10.8. Common mistakes in negotiation
152
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